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Frequently Asked Questions

Can I Return or Exchange My Vinyl Order?

No, sorry!  All vinyl record sales are final.  Because of their delicate nature, we do not except returns or exchanges on vinyl records - unless, of course, they have shown up damaged or defective.  If this is the case with your order, look below to the next FAQ question!

My Vinyl Record Was Damaged During Shipment - What Now?

We take the quality of our records very seriously.  We stock, pack, and ship meticulously safe so that your vinyl shows up unharmed!
If you suspect that your vinyl has been damaged during shipment - we want to know about it!  

Please email us within 30 days of receiving your order, and we will do our best to rectify the situation.
All of our packages are insured against damage / loss, but each claim must be handled on a case-by-case basis.
Many instances of a claim will require cooperation from you.  You will be asked to validate our claim by way of signing an affidavit.

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