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Frequently Asked Questions
Q:Where is Sheet Happens based?

We are based out of Toronto Canada. At this point, all books are shipped from here using Canada Post and its sister companies.

Q:Why print books?

We have used and continued to use guitar album and reference books to learn new songs and techniques. There is nothing like having the physical book in front of you. We used to notice tons of mistakes in big publisher books and we knew they weren't inspected and approved by the bands we loved. Now, we are committed to releasing accurate and band approved works of art.

Q:How many people work for Sheet Happens?

There are currently 3 of us. Luke, Tim, and Paul (Luke's dad, who packs and ships books like a banshee). We have had the much appreciated help of other friends and family members and we couldn't have gotten this far without them.

Q:How are the books bound?

All of our books are spiral bound. We believe it should lie flat when you are trying to read it. This way, they are also music stand friendly and you don't have to 'break the back' of the book. The spiral binding is plastic (instead of metal) to make sure it is flexible and doesn't warp in the shipping process. It also saves on the over all shipping weight!

Q:What kind of paper stock do you use?

We use a heavy enough stock that the pages will never tear (this doesn't apply to your pooch) and a light enough stock so the books don't weigh a ton when we ship them.

Q:How long will it take to get my book?

With the new website, now YOU control how long it takes. We are able to offer multiple shipping methods all over the planet. That way, you are in control of the shipping price and the estimated delivery date. You will see once you start checking out with our online shopping cart - it will give you different shipping options and prices. It will also tell you the estimated delivery date of your package. We are committed to staying on top of orders and customer service so you are in good hands when you place an order with us!

Q:How can I track my package?

Just click on the Order Tracking menu button and toss in your order number. You can find your order number in the automatic email you will get from us when you place your order. It is also provided for you when you checkout from the store. The page will let you know if your order has been Accepted, Processed, or Shipped. If you choose a shipping method such as Expedited or Xpress Mail where you are provided with tracking numbers, you will receive additional emails from Canada Post with that number. You then would go to the provided address to track your unique package.

Q:How much time will pass between placing the order and shipping?

We will usually have your order processed and shipped 2-3 business days after you have completed your order.

Q:Can I buy your tab books at my local music store?

Right now we have distribution in Canada at Long and McQuade's and Steve's Music stores. We are trying to get the books to all music stores across the country as well as get them into Guitar Centers and other music stores in the US and internationally. If you can help us in any way, please send us a message. Every bit helps!

Q:Do you take books on tour with you?

Whenever we can.

Q:I have a band and can't transcribe the music. Will you do this for us?

We are open to making transcriptions for anyone. If you're interested in us making you a book, or transcribing a song send us a message and we'll send you back a quote. Trust us, we'll beat any price or publisher you can think of.

Q:How do you transcribe the books?

We do all the tabbing in Guitar Pro 6. There's a lot of really good transcription software out there, but we've found Guitar Pro to be the best for guitar related music. Check out their site for more details.

Q:How secure is this store?

Our store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Q:Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

Didn't find your answers here? Email Us
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